FAQs

Frequently Asked Questions

Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. Follow the simple steps to complete your purchase.

Q: How long does shipping take?
A: Delivery times vary based on your location. Typically, orders are delivered within 3–7 business days across the UAE.

Q: Do you offer Cash on Delivery (COD)?
A: Yes! COD is available for most orders within the UAE for your convenience.

Q: What is your return & replacement policy?
A: We accept replacement requests within 7 days of delivery for damaged, faulty, or incorrect items. Items must be unused and in original packaging. Please note: we do not offer replacements for “change of mind.”

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email or SMS to monitor your delivery.

Q: Are your products genuine and high quality?
A: Absolutely! We carefully select each product to ensure premium quality and safety for all our customers.

Q: Do you offer customer support?
A: Yes! Contact us through our Contact page or email support@glamzy.co, and our team will respond within 24–48 hours.

Q: Can I change or cancel my order?
A: Orders can only be modified or canceled before they are shipped. Please contact our support team immediately if you need changes.

Q: Do you ship outside the UAE?
A: Currently, we only ship within the United Arab Emirates.